Return and Refund Policy

Last Updated: 09/12/2025

At Batteries and Ink, we take pride in providing reliable products and excellent customer service. If something isn’t right with your order, we’re here to help. This policy explains how returns, refunds, and warranty claims work.

Returns & Refund Policy

Important Compatibility Notice

Please verify compatibility, model numbers, and specifications before placing your order.

Returns and refunds are strictly limited to faulty products or incorrect items shipped by us.

Orders placed in error, including incompatibility or incorrect model selection, are not eligible for return or refund.

Many of our products are designed for specific device models, part numbers, voltages, battery types, or configurations. Please verify your device model, original part number, specifications, and compatibility information before ordering.

If our product listing specifically states that a product is compatible with your device, model, or part number and the product is determined to be incompatible, the return may qualify for our 30-Day Free Returns program.

However, ordering the wrong product, selecting the wrong model or part number, or purchasing a product for a device that is not listed as compatible is considered a customer ordering error and does not qualify for a free return.

We may request reasonable supporting information before approving a return, refund, or warranty claim, including photographs or video showing:

  • The product received
  • The product label and specifications
  • The original battery or part being replaced
  • The device model or identification label
  • The reported problem

This information helps us verify compatibility, identify product defects, and prevent incorrect or fraudulent returns. Claims that cannot be verified with supporting evidence may be declined.

1. Eligibility for Returns

Returns are only accepted in the following circumstances:

    • The product is faulty due to a manufacturing defect, or

    • The incorrect item was shipped by us

We do not accept returns or issue refunds for any customer-related error, including but not limited to:

    • Non-qualifying reasons include, but are not limited to:

      • Wrong product ordered
      • Wrong device model selected
      • Wrong part number selected
      • Incompatibility or incorrect model selection. When the customer’s device, model, or part number was not represented as compatible on our website
      • Ordering based on assumption rather than confirmed compatibility
      • Change of mind
      • Product no longer wanted or needed
      • Finding the product elsewhere at a different price
      • Incorrect or incomplete shipping information supplied by the customer
      • Refused delivery or undeliverable shipments
      • Failure to collect or accept a shipment
      • Damage caused by improper installation
      • Misuse, abuse, neglect, modification, or accidental damage
      • Use with an incompatible device, charger, or accessory
      • Items ordered based on assumption rather than confirmed compatibility
      • This applies even if the item is unused, unopened, or still in original packaging.
A required checkbox on the checkout page confirms that customers have reviewed and agreed to these terms. Customers must check this box before they can complete their order.


30-Day Free Returns on Eligible Items

A return requested within 30 days of delivery qualifies for free return shipping when the return is due to one of the following:

  • Manufacturing defect: The product is defective or fails to operate as intended because of a manufacturing defect.
  • Damaged in transit: The product arrived damaged as a result of shipping or handling before delivery.
  • Incorrect item shipped: We shipped a product different from the product ordered.
  • Website compatibility error: Our product listing specifically identified the customer’s device, model, or part number as compatible, but the product is determined after reasonable verification to be incompatible.
The 30-Day Free Returns program applies only to qualifying claims described above. It does not make customer ordering errors, change-of-mind purchases, or other excluded returns eligible.

2. Conditions for Approved Returns

All returns must be authorized by Batteries and Ink before being sent back.

Please do not mail a product to us without first contacting customer service and receiving return instructions.

For an approved return:

  • Proof of purchase must be provided.
  • The product returned must be the product supplied by Batteries and Ink.
  • All accessories, components, manuals, and other included items should be returned where applicable.
  • The product must not have been intentionally damaged, modified, tampered with, or misused.
  • The customer must follow the return instructions supplied by Batteries and Ink.

A customer may reasonably open, install, or test a product when necessary to discover a reported defect or compatibility problem. Reasonable testing will not by itself disqualify an otherwise valid defective-product claim.

Products returned for reasons other than a defect should not be used or installed unless reasonably necessary to identify the problem.

Unauthorized returns may be refused or returned to the sender.

3. Faulty or Incorrect Items Shipped

If your item is confirmed to be faulty or incorrectly shipped, we will:

    • Provide a prepaid return shipping label, and

    • Offer a replacement or refund, at our discretion

In some cases, photo or video evidence may be sufficient and a return may not be required.

4. Shipping Responsibility for Returns

For approved returns only:

    • We recommend using a trackable and insured shipping method

    • We are not responsible for lost or damaged return shipments

    • Refund requests made within 30 days of delivery may be issued a return postage label at our discretion.

    • After 30 days, the customer is responsible for return shipping costs for refund requests.

    • For approved warranty claims, return shipping is covered by us for the first 180 days from delivery.

Items returned due to customer error, including incorrect shipping details or refused delivery, are not eligible for a refund.

Non-Qualifying or Discretionary Returns

Customer ordering errors, change-of-mind purchases, compatibility errors not caused by information on our website, and other non-qualifying returns are not covered by free return shipping.

In limited circumstances, Batteries and Ink may choose to accept a return that is otherwise outside our standard return policy. Approval of such a return is entirely discretionary and does not create an obligation to accept similar returns in the future.

If a discretionary return is approved:

  • The customer will be responsible for return shipping.
  • Original shipping or delivery costs may be non-refundable.
  • A restocking fee of up to 15% may apply.

Any applicable fees or deductions will be disclosed when the discretionary return is approved.

5. Refund Policy

Refunds for approved returns only are processed within 3 business days after the returned item is received and inspected.

Refunds are issued to the original payment method used at checkout.

Refund requests must be made within 30 days of delivery.

Where a return is approved at our sole discretion, a restocking fee of up to 10% may apply.

in limited circumstances and at our sole discretion, we may approve a refund outside of our standard policy terms. In such cases, a restocking fee of up to 10% may apply.

Shipping, handling, and delivery charges are non-refundable.

6. Refused Delivery / Return-to-Sender

If an order is returned due to:

    • Refused delivery

    • Incorrect or incomplete address

    • Failed delivery attempts

The order is not eligible for a refund.
If any refund is issued, it will be partial, at our discretion, and shipping costs will not be refunded.

7. Relationship to Warranty Policy

This Returns & Refund Policy operates separately from our Warranty Policy.

    • Compatibility errors are not defects

    • Warranty coverage applies only to correctly selected and compatible products

    • Warranty claims cannot be used to bypass return restrictions

Please review our Warranty Policy for full details on warranty coverage, limitations, and claim procedures.

8. Policy Acceptance

By placing an order on our website, you confirm that you have:

Agreed to these terms at checkout
If your warranty has expired, we may offer a discount code or goodwill credit toward a future purchase. This does not constitute a refund.

Reviewed product specifications and compatibility

Read and understood this Returns & Refund Policy

9. How to Start a Return or Claim

To initiate a return or warranty claim, please contact us directly (no RMA form required):

📧 Email: cs@batteriesandink.com

Please include:

    • Your order number

    • The reason for return or warranty claim

    • Photos or videos if the product is defective

10. Contact Us

For all return, refund, or warranty inquiries, please reach out to our customer service team:

📧 Email: cs@batteriesandink.com
💬 Live Chat: Accessible at batteriesandink.com
🕒 Business Hours: Monday–Friday, 9 AM – 5 PM (MST)